CULTURE
Kiwi Society
& Culture
There can be marked differences between Maori and NZ European (Pakeha) societies and culture. This is particularly apparent when moving in tribal (Iwi) circles. Due to colonisation and tribal differences, there can also be subtle but important variations in protocols. The following sections outline aspects most likely to occur when doing business with tribal groups but can also equally apply to any group that includes Maori.
Maori demeanour
Maori are generally friendly and reserved and place great value on hospitality. . They will generally offer (often to the point of going without) assistance to their guests and will attempt to hide the inconvenience as much as possible. . Maori will spontaneously launch into speech and song. Even though they may not have met each other, they will know many songs they can sing together and often use these to close or enhance speeches. . They will often call for visitors to do the same and it would be wise to have 2-3 practised songs from your own country to reply with.
Kiwi Demeanour
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New Zealanders are friendly, outgoing, somewhat reserved initially yet polite, and enjoy extending hospitality.
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They are quite easy to get to know as they say hello to strangers and will offer assistance without being asked.
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Because they do not stand on ceremony and are egalitarian, they move to a first name basis quickly and shun the use of titles.
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Kiwis dress casually, but neatly.
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Most restaurants do not have dress codes and except in business, dress is decidedly casual.
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Business dress is conservative, although jackets may be removed and shirtsleeves rolled up when working